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QA
- Usado para
- quality assurance
- Fonte1
- INTERNATIONAL CIVIL AVIATION ORGANIZATION. Manual of approval of training organizations. 2nd ed. Montreal: ICAO, 2012. (Doc 9841).
- Fonte2
- EMBRAER. Technical dictionary english-portuguese. [São José dos Campos], 2001.
- Nota adicional1
- The objective of QA, as defined in Appendix 2 to Annex 1, is to ensure the achievement of results that conform to the standards set out in the ATO's manuals and in those requirements and documents issued by the Licensing Authority. The effective application of QA principles will aid the ATO in meeting all regulatory requirements.
- Nota adicional2
- The term QA is frequently misunderstood to mean the testing and checking of products and services. Organizations that only do checking and testing activities are merely applying "quality control" measures, which are designed to catch product and service defects but not necessarily prevent them. For example, an ATO that administers exams at the end of the training syllabus, only to discover that a large proportion of the students have failed to meet the required standard, has only identified a deficiency in expected results. (…) Quality control, by itself, provides limited value without the suite of complementary activities that comprise QA. QA, on the other hand, attempts to improve and stabilize the training process and to identify and avoid, or at least minimize, issues that lead to problems in the first place. It continuously verifies that standards are adhered to throughout the training process by introducing various checkpoints and controls. It further introduces a system of audits to ensure that documented policies, processes and procedures are consistently followed. It is the "assurance" part of quality management.
- Nota adicional3
- QA plans by themselves are subject to breakdowns in human performance and therefore are in need of robust organizational structures that underpin the QA efforts of individuals. It is for this reason that ATOs and States should embrace the quality system governance model described in this appendix.
- Nota adicional4
- QA courses are available from the various national or international standards institutions, and an ATO should consider whether to offer such courses to those likely to be involved in the management or supervision of QA processes. Organizations with sufficient appropriately qualified staff should consider the possibility of providing in-house training.
- Subárea1
- Training
- Português
- garantia de qualidade