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Information for Passengers

In this area you will find information on issues related to your rights and to your flight, concerning:

  1. Baggage
  2. Flight delay and cancellation
  3. Airline ticket
  4. Accessibility
  5. Boarding documents

Our FAQ also brings useful information that may help you.

For further information, please access the full version of the Passenger Guide



  ANAC - National Civil Aviation Agency - Brazil
Setor Comercial Sul • Quadra 09 • Lote C • Ed. Parque Cidade Corporate - Torre A
CEP 70308-200 • Brasília/DF - Brazil